We do our best to respond to all support requests and questions as quickly as possible.
Because we work flexibly, from a number of locations, email is usually the fastest way to get a response from us. You can also call us or find us on IRC.
When you email us at firstname.lastname@example.org, your emails go into our online ticketing system. This means the best person to deal with your enquiry will see your message in the shortest space of time and be able to respond.
We undertake to respond to all support emails within two working days, and for really serious problems, we'll often be able to get back to you within minutes.